When will my payment processed?

At Studio XO, we believe in transparency and clarity when it comes to payments. That's why we process and collect all payments at the time of order placement, no matter what the lead time or back order dates may be. This allows us to provide the best shipping and delivery experience as possible.

Can I cancel my order?

We understand that sometimes plans change. That's why we offer a 24-hour grace period for order cancellations, as long as your order has not yet shipped.

If for any reason you need to cancel your order, simply reach out to us within 24 hours of placing your order and we'll be more than happy to assist you. You can contact us by emailing or by giving us a call at (323) 272-3754. Our friendly customer service team is here to make sure that you're 100% satisfied with your shopping experience.

Can I make changes to an existing order?

We get it, mistakes happen! Reach out to us within the 24 hour grace period and we'll see what we can do.

Do you offer trade discounts?

We love our industry professionals and are thrilled to offer a trade discount. For more information, don't hesitate to contact

When will my order ship?

We know time is of the essence and we hate to make you wait! We always work to process and ship your orders as soon as possible. Freight orders may take 1-2 weeks to fulfill. We will always notify you with tracking information as it becomes available.

How do you ship furniture pieces?

At Studio XO Home, we partner with Deliveright, a 3rd party freight carrier. We chose Deliveright because they're revolutionizing the furniture delivery game!

What's their secret sauce? The entire delivery network is powered by proprietary technology that provides real-time delivery tracking, route optimization, quality control, and so much more! Their amazing delivery teams use mobile technology to document every delivery and keep you in the loop about delivery completions, damages, and reported issues in real-time.

With help from Deliveright's proprietary cutting-edge technology and processes, we make sure every step of the furniture's journey is coordinated seamlessly - from the manufacturer's warehouse to your gorgeous home. Our amazing operations team is backed by an industry-leading delivery platform that ensures white-glove deliveries are done quickly, effectively (with 80% fewer damaged and rejected orders!), and with complete transparency and crystal-clear communication.At the end of the day, what sets us apart is simple: we're faster, more accurate, and more customer-focused than anyone else in the game. That's the Deliveright difference, and we can't wait to show you what it's all about!

How do I track my order?

We can't wait to send you your amazing finds. As soon as your small/medium order is out the door, we'll be sure to send you a tracking number so you can keep an eye on its journey to you.

And for the bigger stuff, we've partnered with the awesome folks at Deliveright to handle your freight tracking and delivery appointment scheduling. They'll be giving you a call as soon as your order arrives at its destination terminal. We know you're going to love everything, and we're here to make the process as smooth and enjoyable as possible!

How are shipping rates calculated?

Freight deliveries are a flat rate of $250 for threshold and an additional $100 for white glove service.

Mid sized goods like rugs and lamps are charged a flat rate of $50.

Smaller goods are charged in tiers by weight.

If you order items from different shipping categories, the rates will be combined.

Will all of my items ship together?

While we try our best to consolidate each order into one shipment, please keep in mind that some of our products may ship from different locations and therefore may arrive separately.

Rest assured, however, that we always work to keep you informed about the status of your order, and we'll provide you with tracking information for each item as soon as it becomes available. When it comes to freight orders, for your convience, all shipments will be consolidated for one delivery window.

What is the difference between threshold and white glove delivery?

We offer two delivery options for our larger items: "threshold" and "white glove". By default, our large furniture items come with "threshold" level service, meaning they'll be delivered to the first dry area of your home, in the packaging. For an additional $100, you can upgrade to our "white glove" service, which includes a pre-delivery inspection, delivery to your room of choice, furniture assembly, and packaging and trash removal. We're committed to making your furniture delivery experience as seamless and stress-free as possible, so choose the option that works best for you and leave the rest to us!

Do you ship to Hawaii, Alaska, or Internationally?

Unfortunately, we are unable at this time to ship outside the contiguous USA.

What is your return policy?

To view our full return policy click here

Need more shipping and delivery assistance?

To view our full shipping and delivery policy click here

Do you offer samples?

We offer samples on a case-by-case basis, please contact us to request swatches or samples.

Do you offer customizations?

If you can dream it, there's a good chance we can make it happen. Contact us directly for further inquiries.