When will my order ship?

We know time is of the essence and we hate to make you wait! We always work to process and ship your orders as soon as possible. Freight orders may take 1-2 weeks to fulfill. We will always notify you with tracking information as it becomes available.

How do you ship furniture pieces?

At Studio XO Home, we partner with Deliveright, a 3rd party freight carrier. We chose Deliveright because they're revolutionizing the furniture delivery game!

What's their secret sauce? The entire delivery network is powered by proprietary technology that provides real-time delivery tracking, route optimization, quality control, and so much more! Their amazing delivery teams use mobile technology to document every delivery and keep you in the loop about delivery completions, damages, and reported issues in real-time.

With help from Deliveright's proprietary cutting-edge technology and processes, we make sure every step of the furniture's journey is coordinated seamlessly - from the manufacturer's warehouse to your gorgeous home. Our amazing operations team is backed by an industry-leading delivery platform that ensures white-glove deliveries are done quickly, effectively (with 80% fewer damaged and rejected orders!), and with complete transparency and crystal-clear communication.At the end of the day, what sets us apart is simple: we're faster, more accurate, and more customer-focused than anyone else in the game. That's the Deliveright difference, and we can't wait to show you what it's all about!

How are shipping rates calculated?

Freight deliveries are a flat rate of $250 for threshold and an additional $100 for white glove service.

Mid sized goods like rugs and lamps are charged a flat rate of $50.

Smaller goods are charged in tiers by weight.

If you order items from different shipping categories, the rates will be combined.

Will all of my items ship together?

While we try our best to consolidate each order into one shipment, please keep in mind that some of our products may ship from different locations and therefore may arrive separately.

Rest assured, however, that we always work to keep you informed about the status of your order, and we'll provide you with tracking information for each item as soon as it becomes available. When it comes to freight orders, for your convience, all shipments will be consolidated for one delivery window.

What is the difference between threshold and white glove delivery?

We offer two delivery options for our larger items: "threshold" and "white glove". By default, our large furniture items come with "threshold" level service, meaning they'll be delivered to the first dry area of your home, in the packaging. For an additional $100, you can upgrade to our "white glove" service, which includes a pre-delivery inspection, delivery to your room of choice, furniture assembly, and packaging and trash removal. We're committed to making your furniture delivery experience as seamless and stress-free as possible, so choose the option that works best for you and leave the rest to us!

Please see below for further details.

Do you ship Internationally and to Hawaii/Alaska?

Unfortunately, we are unable at this time to ship outside the contiguous USA.

What are the freight exceptions?

Our freight carrier currently doesn't serve Montana, North Dakota, South Dakota, or Vermont. Please reach out via phone or email to inquire about receiving furniture in these states.


We'll give you a call 30 minutes before delivery. We'll bring the order to the threshold of the your home (garage, front entrance etc.) or to the first dry area, if the shipment is very large. In an apartment or condo building, the product will be carried up a maximum of two flights of stairs at the building entrance

*The customer is responsible for assembling the order


Orders are opened and inspected at the destination terminal, and minor touchups are applied if needed. The order is then blanket wrapped and shrink wrapped before being loaded onto one of our home delivery trucks. We'll call you 30 minutes before our arrival. Upon arrival, we perform a walk- through to assess where the product(s) needs to be placed. We then bring the order to the room of choice and unpack the product(s). We will set up the order according to the your wishes, including 30 minutes of light assembly (excluding KDs). We always clean the area upon leaving so you can enjoy your new purchase right away!